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Refund Policy

Last updated: August 28, 2026

We want you to be genuinely happy with iMax IPTV. This policy explains exactly when you get your money back, how to ask, and how long it takes — in plain language, with no small print games.

1. Our guarantee

If the Service does not work as described on your device and our support team cannot fix it, you are entitled to a full refund of your current subscription payment. That is the promise, and we honour it.

2. The 7-day window

Refund requests on a new subscription must reach us within 7 days of purchase. After 7 days we consider the subscription accepted and working, though we will of course still help you with any technical problem for the rest of your term.

3. Try before you buy

We strongly recommend requesting a free trial before purchasing. It costs nothing, takes minutes, and lets you confirm channel quality and stability on your own device and internet connection. Most refund requests are avoided entirely this way.

4. How to request a refund

  1. Message us on WhatsApp at +1 (505) 528-2537 or email orders@imaxiptv.best.
  2. Include the name and email you ordered with, and the date of purchase.
  3. Tell us what is going wrong, and which device you are using.
  4. Give our team a fair chance to fix it — most issues are solved in minutes. If we cannot fix it, we refund you.

5. What is covered

  • The Service will not activate on any of your devices.
  • Persistent, severe buffering that we trace to our servers and cannot resolve.
  • The subscription delivered is materially different from what you ordered.
  • You were charged twice for the same order.

6. What is not covered

  • Your internet connection. Speeds below roughly 15 Mbps (HD) or 25 Mbps (4K), unstable Wi-Fi, or ISP throttling.
  • Your hardware. A faulty, very old or under-powered device.
  • Change of mind after the Service has been delivered and is working as described.
  • A specific channel or event being removed by the upstream provider, since line-ups can change (see our Terms).
  • Breach of the Terms, such as sharing or reselling credentials.
  • Renewals of a subscription you have already used for a full previous term.
  • Free trials, since no payment was taken.

7. Partial refunds

On longer plans, if a fault we cannot fix appears part-way through your term, we may offer a pro-rata refund for the unused portion, or extra time added to your subscription — whichever you prefer.

8. How refunds are paid

Approved refunds are returned to the original payment method. Once approved, we issue the refund within 3 business days. Your bank or payment provider may take a further 5–10 business days to show it, which is outside our control. Cryptocurrency payments are refunded in the same coin, at the amount received; network fees and exchange-rate movement are not reimbursed.

9. Chargebacks

Please talk to us before opening a chargeback. We are quick to answer and quick to refund where it is due. Opening a chargeback without contacting us first will result in the subscription being suspended while the dispute is investigated.

10. Contact

Refund questions: WhatsApp +1 (505) 528-2537 · orders@imaxiptv.best. A real person answers, 24/7.